You have booked a ticket on Peach Aviation (or Peach Airlines as we will call it) a month ago, to get you from Taipei, Taiwan to Okinawa, Japan.
You wake up, check your emails and make your way to the Taipei airport, which is approximately an hour outside of the city. Upon entering the airport you look at the departures board and notice that next to “Peach Airlines” is marked “Flight Cancelled”.
You head over to the ticket desk only to find a mob of people huddled around a gentleman who is pointing to a printed sign slapped to a post. It reads that the airline, due to scheduling issues, has canceled the only flight of the day to Okinawa.
You gain the attention of the gentleman. “What are my options?”.
“Refund or rebook tomorrow,” he states.
“What about my hotel costs? I have a non-refundable hotel booked for tonight that I won’t be able to get to”
“Sorry, Peach will only refund or rebook your airline ticket,” he replies.
“What if I need to get to Okinawa today,” you ask.
“Proceed to China Airlines desk and buy ticket”
“Will Peach Airlines refund me?”
“No, you incur cost.”
Essentially, you are now standing in an airport with a ticket that is totally worthless. Peach Airlines will not book you on another flight out today, they won’t re-route you nor put you on another airline’s flight to make things right. In fact, the gentleman answering questions doesn’t even work for Peach and there is no way for you to directly contact Peach.
Of course, because of all the displaced passengers, the Peach Airlines flights for the next couple days are now completely booked which means you are either stuck in Taiwan for multiple days or you need to incur costs in the $400 range by buying a last minute ticket on another airline.
Will Peach Airlines reimburse you for any of the trouble for which they are solely liable? No. Not even a possibility. They just don’t care. In fact, the gentleman explains to you that it is your fault because you bought a ticket on a low cost carrier and low cost carriers, he explains, are able to do this type of thing.
Because Taiwan and Japan allow airlines to do these sorts of things without any repercussions, the only advice one can give is to be very, very careful about booking low-cost carriers in these parts of the world. Furthermore, Peach Airlines should be avoided at all costs.
And the kicker? Per a review of Twitter, you note that they actually cancelled the flight yesterday and sent zero notification, no email, no phone call, nothing. Totally unacceptable.
Peach Airlines negligence has costs you hundreds of dollars and prevented you from seeing a remote island that you really wanted to see.
Peach Airlines should be avoided at all costs.
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